Frequently Asked Questions i1918 — Answers for Malaysian Players

Malay odds are shown as a positive or negative number. Positive odds (e.g. +0.85) show the profit for every RM1 staked, while negative odds (e.g. -1.10) mean you need to bet RM1.10 to win RM1. Decimal odds are simpler — you multiply your stake by the odds to get the total payout. On i1918, both formats are available and you can switch between them as you prefer.

Mix parlay lets you combine multiple selections from different matches into a single betting ticket. All selections must be correct for you to win — if one selection loses, the entire ticket loses. The advantage is multiplied odds, making the potential payout much larger for a smaller stake. At i1918, you can add multiple matches including Malaysia Super League and EPL into one mix parlay ticket.

Bets are usually settled within minutes after the official match result is confirmed. For football matches such as Malaysia Super League or EPL, settlement time depends on result confirmation by the sports data provider. If there is an unusual delay, the i1918 team will process all pending bets as quickly as possible. Winnings will be credited directly to your account balance.

Yes, i1918 supports live betting where you can place bets while a match is ongoing. Odds change in real time according to how the match develops — for example, if your favourite team concedes a goal, their odds to win may increase. This differs from pre-match betting where odds are fixed at the time the bet is placed. Live betting gives you more opportunities to react to what is happening on the pitch.

If a match is postponed and not resumed within the period set by i1918, bets will normally be voided and the money returned to your account. For matches rescheduled to another date, settlement conditions depend on the rules of the relevant market. For clarification on a specific bet, contact i1918 customer support via 24/7 live chat.

Yes, the i1918 sports betting section covers a wide range of sports popular in Malaysia, including badminton, basketball, tennis and more. Players can follow both international and local matches on one platform. Market options are varied too — from final results to handicap and total goals, suitable for all levels of betting experience.

Yes. i1918 provides an option to set deposit limits to help players manage their gambling spending. By setting a daily, weekly or monthly limit, you can keep your gambling activity within a comfortable range. To enable this feature, contact i1918 customer support via live chat — our team will help you set up the right limit in no time.

The minimum age set by i1918 is 21 years old. This is an absolute requirement — no one below that age is permitted to register or play. During the registration and account verification process, identity documents such as MyKad may be required to confirm age. i1918 takes the protection of young users seriously and operates in line with child protection policies.

If you feel that gambling is starting to affect your daily life, finances or personal relationships, please seek help immediately. You can contact a gambling problem support organisation in Malaysia to get assistance. On our part, i1918 encourages every player to read our Responsible Gambling page and contact our 24/7 customer support for information on account limit or closure options.

Some signs to watch for: betting more than you can afford, borrowing money to gamble, hiding gambling activity from family, feeling restless when trying to stop, or continuing to gamble despite mounting losses. If you recognise these patterns in yourself or someone close to you, the first step is to talk to someone you trust or contact the i1918 support team for guidance.

Yes. i1918 provides cooling-off and self-exclusion options for players who want to take a break from the platform. A cooling-off period lets you pause activity temporarily, while self-exclusion is a stricter step where access to your account is blocked for a longer period. To start this process, contact i1918 customer support directly via live chat.

You can send enquiries to the i1918 support email at [email protected]. Please include your username, the nature of the issue and any relevant details so our team can process your request more efficiently. Email is the right channel for non-urgent enquiries, technical reports or requests that require written documentation.

To speed up resolution, have the following information ready before contacting i1918 support: your username or account ID, details of the issue experienced (including date and time), screenshots if relevant (for technical or payment issues), and the transaction reference number if your question relates to a deposit or withdrawal. The more complete the information you provide, the faster the issue can be resolved.

The i1918 support team operates fully in Malay and English. This ensures Malaysian players can communicate comfortably in their preferred language without any language barrier. Whether you send a live chat message in Malay or English, our agents will reply in the same language.

Yes. i1918 live chat operates 24 hours a day, 7 days a week — including public holidays such as Hari Raya, Hari Merdeka and other celebrations. This ensures Malaysian players are never left without assistance, whether late at night, on weekends or during public holidays. Live chat is the fastest channel for urgent issues such as delayed withdrawals or login problems.

If you cannot log in, try the following steps first: check that your username and password are entered correctly (watch for upper and lower case), try using the "Forgot Password" function to reset your access, and make sure there is no internet connection issue. If the problem continues, contact i1918 live chat support right away and have your username or registered email ready for faster identity verification.

The i1918 welcome bonus is credited automatically after your first deposit is successfully processed. The bonus is worth 100% of your first deposit amount, up to a maximum of RM500. For example, if you deposit RM100, you will receive RM100 in bonus, bringing your account balance to RM200. No special code is needed — just make sure you have not previously claimed any bonus on that account.

The wagering requirement is 10 times the bonus amount received — not the deposit amount. For example, if your deposit is RM100 and the bonus is RM100, the wagering requirement is RM100 × 10 = RM1,000. For a deposit of RM1,200 (maximum bonus of RM500), the wagering requirement is RM500 × 10 = RM5,000. Only successfully completed bets count — cancelled or voided bets will not be counted towards this total.

Not all games contribute equally. In general, online slots — including titles from PG Soft, Pragmatic Play and JILI — count in full towards the bonus wagering requirement at i1918. Other games such as live casino and sports betting may have different contribution rates. For a full list of qualifying games and their respective contribution rates, refer to the bonus Terms & Conditions or contact our customer support.

Yes, players can request a bonus cancellation if they want to withdraw funds without fulfilling the wagering requirement. However, once the bonus is cancelled, any winnings earned using those bonus funds will also be deducted. Before deciding to cancel, consider the value of the bonus you have. Contact i1918 support via live chat to process the bonus cancellation.

No. The i1918 welcome bonus is for one new account only — one offer per player. Opening multiple accounts to claim the bonus repeatedly violates the platform's Terms & Conditions and may result in all accounts involved being suspended. i1918 uses a verification system to detect duplicate accounts and any suspected accounts will be investigated.

The minimum withdrawal amount at i1918 is RM50 for all payment methods. Make sure your account balance is sufficient and any bonus-related wagering requirements have been met before submitting a withdrawal request. i1918 does not charge any fees for processing withdrawals, though individual e-wallet providers may have their own policies.

All withdrawals at i1918 — including via Touch 'n Go eWallet, DuitNow, Boost, ShopeePay and FPX — are processed within 5 to 30 minutes. This is among the fastest processing times in the industry. If your withdrawal exceeds 30 minutes without any notification, please contact i1918 live chat support with your transaction reference number for further checking.

In general, i1918 encourages withdrawals to the same payment method used during deposit — this is standard practice on gambling platforms to prevent money laundering. For example, if you deposited via DuitNow, withdrawals are also directed through DuitNow. If you need to use a different method for a specific reason, contact customer support for further guidance.

Yes. The i1918 withdrawal system operates around the clock — including Saturdays, Sundays and public holidays. Withdrawal requests can be made at any time and will be processed within 5–30 minutes as usual. This differs from some other platforms that only process withdrawals on working days. i1918 ensures Malaysian players do not have to wait long to receive their winnings.

Delayed withdrawals are usually caused by a few factors: bonus wagering requirements have not been fully met, payment account details are incomplete or do not match, or the withdrawal requires additional review by the i1918 finance team. If your withdrawal has been pending beyond the usual timeframe, please contact live chat support with your transaction ID for immediate investigation.

Yes. i1918 supports withdrawals via cryptocurrency including USDT, BTC and ETH. This is a popular option for players who prioritise privacy or hold a crypto wallet. Processing time for crypto withdrawals is within the same timeframe as local e-wallets — 5 to 30 minutes depending on network confirmation. Make sure your crypto wallet address is entered correctly before confirming the withdrawal request.