Privacy Policy i1918
i1918 is committed to protecting the privacy and personal data of every user. This document explains in detail how your information is collected, used, stored and kept secure in accordance with the international licensing standards we follow.
Six Data Protection Principles of i1918
Your privacy is not just a legal obligation — it is a core value we uphold in every operation of the i1918 platform.
High-Level Encryption
All personal data and financial transactions are transmitted using SSL/TLS encryption protocols. Sensitive information is stored in encrypted format to prevent access by unauthorised parties.
Privacy Without Compromise
i1918 does not sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent. Your data is used only for the purposes stated in this policy.
User Account Control
You have the right to access, update and request deletion of your personal data at any time through your account or by contacting our customer support.
International Licensing Compliance
As a platform operating under international licensing, i1918 complies with the data protection requirements set by our licensing body, including Know Your Customer (KYC) procedures.
Communication Control
You may opt out of receiving marketing communications from i1918 at any time. We respect your preference and will process such requests within a reasonable period.
Controlled Retention Period
Your personal data is retained only for as long as it is needed for processing purposes or as required by law. After that period, data will be securely deleted or anonymised.
This Privacy Policy ("Policy") is published by i1918 ("Company", "we") and applies to all users who access or use the i1918 platform at i1918.com ("Website") and any related services. By registering an account or continuing to use our website, you acknowledge that you have read and fully understood this Privacy Policy.
1. Definitions and Scope
In this Privacy Policy, the following terms carry the meanings stated:
- "Personal Data" — means any information that can be used to identify an individual, whether directly or indirectly, including name, identity card number (MyKad), email address, mobile phone number, financial details and transaction data.
- "Processing" — means any operation carried out on personal data, including collection, storage, use, disclosure and deletion.
- "User" or "You" — refers to any individual who registers for or uses the i1918 services.
- "Third Party" — means any entity other than the User and i1918, including service providers, payment partners and game providers.
This Policy applies to all personal data collected through the Website, mobile applications (where applicable), customer support services and any official i1918 communication channels.
2. Information Collected
2.1 Information You Provide Directly
During the account registration process and throughout your use of the platform, i1918 collects the following information:
2.2 Information Collected Automatically
When you use the i1918 platform, our system automatically records the following technical information:
- Your device's IP address and estimated geographic location.
- Device type, operating system and web browser version used.
- Date, time and duration of each session.
- Records of games played and betting history.
- Login data and account activity.
- Information collected through cookies and similar tracking technologies.
🔒 All financial data and identity verification documents are stored in a protected and encrypted environment. Access to this information is limited to authorised personnel only, and solely for legitimate operational purposes.
3. Purposes of Data Collection
i1918 uses your personal data for the following purposes, all of which are necessary for delivering services that are safe, lawful and of good quality:
- Identity Verification (KYC): Ensuring that all users meet the minimum age requirement (21 years) and fulfil legal obligations under anti-money laundering (AML) regulations.
- Transaction Processing: Processing deposits, withdrawals and all financial transactions accurately and securely through supported payment methods.
- Account Management: Creating and maintaining your user account, including login security controls and password management.
- Customer Support: Providing effective assistance through our 24/7 live chat and email channels.
- Service Improvement: Analysing platform usage patterns for the purpose of improving user experience and technical performance.
- Marketing Communications: Sending information about promotions, bonuses and exclusive offers — only to users who have agreed to receive them.
- Legal Compliance: Fulfilling reporting obligations to relevant authorities and complying with international licensing requirements.
- Fraud Detection: Identifying and preventing fraud, money laundering and platform abuse.
4. Legal Basis for Data Processing
i1918 processes your personal data on the following legal bases:
- Performance of Contract: Processing necessary to fulfil our contractual obligations to you as a registered user, including payment processing and account management.
- Compliance with Legal Obligations: Processing necessary to comply with applicable laws and regulations, including KYC and AML requirements under international licensing.
- Legitimate Interests: Processing necessary for legitimate business purposes, such as fraud detection, system security and service improvement.
- Consent: For direct marketing and promotional communications, we will seek your explicit consent. You may withdraw this consent at any time.
5. Information Sharing and Disclosure
i1918 does not sell or commercialise user personal data to third parties. However, we may share your information in the following situations:
5.1 Authorised Service Providers
We work with carefully selected third-party service providers to support platform operations, including payment processors (Touch 'n Go, DuitNow, FPX, Boost, ShopeePay, and crypto providers), licensed game providers and secure cloud storage services. All such providers are bound by strict confidentiality agreements.
5.2 Legal Requirements and Authorities
i1918 may be required to disclose user information to relevant authorities when required by law, court order or licensing requirements, including investigations related to money laundering or illegal activity.
5.3 Protection of Vital Interests
Where there is a threat to the safety of a user or others, we may disclose necessary information to the relevant parties to protect those vital interests.
5.4 Business Restructuring
In the event of any business restructuring, merger or acquisition, user data may be transferred as part of the business assets, subject to equivalent or stronger privacy protection commitments.
6. Data Security
i1918 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure:
- SSL/TLS encryption for all data transfers between your device and our servers.
- Data storage in a protected cloud environment with role-based access controls.
- Security monitoring 24 hours a day, 7 days a week to detect suspicious activity.
- Two-factor authentication (2FA) procedures available for user accounts.
- Regular security testing and system vulnerability assessments.
- Mandatory information security training for all staff who handle user data.
⚠️ While we take every reasonable step to protect your data, no security system is entirely foolproof. You are also responsible for keeping your account password confidential and not sharing your login information with any other party.
7. Your Rights as a User
As an i1918 user, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.
8. Cookies and Tracking Technologies
i1918 uses cookies and similar tracking technologies to improve the user experience and collect analytics information about platform usage:
8.1 Types of Cookies Used
- Essential Cookies: Required for basic website functions, including secure login and session management. These cookies cannot be disabled.
- Performance Cookies: Collect information about how users use the website to help us improve functionality and content.
- Functional Cookies: Allow the website to remember your preferences such as language, region and account settings for a more personalised experience.
- Marketing Cookies: Used to display relevant promotional content. These cookies are only activated with your consent.
8.2 Cookie Management
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality. More information on cookie management is available in your account settings.
9. International Data Transfers
As a platform operating under international licensing, your personal data may be transferred to and processed outside Malaysia by our service providers. In all such transfers:
- We ensure that an equivalent or higher level of data protection is provided by the recipient through binding data protection agreements.
- Data transfers are only made to countries or entities that have adequate data protection mechanisms in place.
- All our international service providers are required to comply with our privacy policy and equivalent data security standards.
10. Amendments to This Privacy Policy
i1918 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in business practices, legal requirements or operational needs. Any material amendments will be communicated to you via:
- A notice displayed on the i1918 website homepage.
- A notification email sent to the address registered in your account.
- An in-app notice during your first login session after the amendment.
The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. Your continued use of the i1918 platform after the amendments take effect constitutes your acceptance of the revised terms.
11. Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or the processing of your personal data by i1918, please contact us through the following channels:
We take every privacy-related enquiry seriously and will ensure that each complaint is handled thoroughly by our experienced team.
Play with Confidence at i1918
Your privacy is assured and your data is fully protected. Join the Malaysian player community using i1918 for slots, live casino and sports betting — all in a safe and responsible environment.